Refund and Returns Policy

Last Updated: June 11, 2025

At Seright Designs (serightdesigns.com), we want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the process for returning items, requesting refunds, or exchanging products. Please read carefully before making a purchase.

1. Return Eligibility

1.1. We accept returns within 30 days of delivery, provided the items meet the following conditions:

Items are unused, unworn, unwashed, and in their original condition.
Items include all original tags, packaging, and accessories.
Items are not custom-made, personalized, or marked as final sale.

1.2. Items that do not meet these criteria may not be eligible for return or refund.

2. Return Process

2.1. To initiate a return, contact us at [email protected] within 30 days of delivery with your order number and reason for the return.

2.2. We will provide instructions for returning the item(s), including the return shipping address.

2.3. You are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

2.4. We recommend using a trackable shipping method, as we are not responsible for items lost during return shipping.

3. Refunds

3.1. Once we receive and inspect your returned item(s), we will process your refund within 7-14 business days.

3.2. Refunds will be issued to the original payment method used for the purchase. Original shipping costs and return shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

3.3. If your order qualified for free shipping (orders over $90.00) but the return reduces the order value below $90.00, the standard shipping fee may be deducted from your refund.

4. Exchanges

4.1. We offer exchanges for items of equal or lesser value, subject to availability.

4.2. To request an exchange, contact us at [Insert Contact Email] within 30 days of delivery. Follow the return process, and specify the desired replacement item.

4.3. You are responsible for return shipping costs for exchanges, unless the item is defective or incorrect.

5. Defective, Damaged, or Incorrect Items

5.1. If you receive a defective, damaged, or incorrect item, please contact us at [Insert Contact Email] within 14 days of delivery with photos and a description of the issue.

5.2. We will provide a prepaid return shipping label and offer a full refund or replacement, at your choice, upon receipt and inspection of the item.

6. Non-Returnable Items

The following items are non-returnable unless defective or incorrect:

Custom-made or personalized items.
Items marked as final sale or clearance.
Items that have been used, worn, or washed.

7. International Returns

7.1. International customers may return items within 30 days of delivery, following the same eligibility criteria.

7.2. You are responsible for return shipping costs and any associated customs duties or fees. We recommend checking with your local customs office before returning items.

8. Cancellation Policy

8.1. You may cancel your order before it is processed (within 1-3 business days of purchase). Contact us at [email protected] to request a cancellation.

8.2. Once an order has been processed or shipped, it cannot be canceled and must be returned following our return process.